Returns, Credits, and Damages
- To receive full credit for return, you must call the Customer Service Manager within 30 days of invoice due.
- There are no credit or returns allowed after 30 days.
- The Customer Service Manager will issue you a Return Material Authorization (RMA) number which must be place on the outside of the box.
- All returns must have the order number, invoice number, and a brief reason for the return.
- Products must be returned in salable condition with a RMA number to receive credit.
- No returns will be made on custom blends or special product orders.
- All returns are subject to a 15% restocking fee.
- If your order has been damaged, please call immediately within the first 5 days.
- We will expedite your claim. Any exceptions must go through the Customer Service Manager.
- Call for return authorization (541-791-8400 x 0).
